Support

Tap "Forgot Password" on the sign-in screen. Enter your account email and you'll receive a reset link. Open the link on any device and choose a new password.

Open the app. When you tap any premium feature, the paywall will show available plans. Subscriptions are billed by the App Store or Google Play under your own account.

iPhone / iPad: Settings → tap your name → Subscriptions → Ripple → Cancel Subscription.

Android: Google Play Store → profile picture → Payments & subscriptions → Subscriptions → Ripple → Cancel subscription.

You keep access until the end of the current billing period.

iOS: Refunds are handled by Apple at reportaproblem.apple.com.

Android: Go to your Google Play order history, find the Ripple purchase, and tap "Request a refund".

If the store rejects your request and you believe you're entitled to a refund under the Australian Consumer Law, email us.

The AI is guidance only — accuracy varies with photo quality, water visibility, and how common the species is. Try a clearer photo with the water surface clearly visible. We're always improving the model. If a specific scan was well off, email us the photo and we'll investigate.

Ripple only analyses photos of fishable water. Photos of a caught fish, or shots where the water isn't clearly visible, are rejected by design. Take a photo of the water you want to fish, framed so the surface fills most of the shot.

Open the app → Settings → tap Test Notifications. The diagnostic tells you which layer is failing. On Android, also check Battery → Ripple → Unrestricted. On iOS, check Settings → Ripple → Notifications.

Check your spam folder first. If it's not there, give it 5 minutes — transactional emails are rate-limited. Still nothing? Email us and we'll investigate.

No. You can tap "Continue as guest" on the first screen and use the app straight away. Creating an account lets you sync catches across devices.

In the app: Settings → Account → Delete Account. Or see data deletion for the email request flow. Deletion completes within 30 days.

The AI scan needs a working internet connection. You can browse previously saved catches and spots offline.

Ripple covers Australia, New Zealand, the US, Canada, the UK and Ireland, Europe, Japan, South-East Asia, South Africa, and South America, with region-matched species for each.