Account & Data Deletion

You can delete your Ripple account and all associated personal data at any time. This page explains how, what gets deleted, and what may be retained.

Option 1 — Delete from the app

1. Open the Ripple app and sign in.
2. Go to Settings.
3. Scroll to Account and tap Delete Account.
4. Confirm the deletion when prompted.

Your account and data are queued for deletion immediately. Deletion completes within 30 days.

Option 2 — Email request

If you can't access the app, email us from the address registered to your account:

We will action the request within 7 business days and complete deletion within 30 days.

What gets deleted

• Your account (auth record, profile)
• Your uploaded scan photos
• Your catch log entries and photos
• Your saved spots and preferences
• Your notification tokens and subscription preferences
• Personal identifiers in analytics data

What may be retained

We may retain limited data where required by law or for legitimate business purposes:

• Billing records: retained for the period required by Australian tax and consumer-protection law (typically 5–7 years). These records do not contain card numbers.
• Aggregated, anonymised analytics: non-identifiable usage statistics may be retained indefinitely.
• Abuse and fraud logs: retained as needed to prevent re-registration after policy violations.

Subscription cancellation

Deleting your Ripple account does not automatically cancel a store subscription.

iPhone / iPad: Settings → tap your name → Subscriptions → Ripple → Cancel Subscription.

Android: Google Play Store → profile picture → Payments & subscriptions → Subscriptions → Ripple → Cancel subscription.

Questions

Email [email protected] and we'll get back to you within 7 business days.